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Our General Return Policy
All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department.
Request an RMA #
You may return new, unopened items sold by EverythingOutlet.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online RMA Form Request, and we will guide you through the process and even supply you with a return mailing label you can print out.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 4 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please save all packaging and accessories for any item that is returned to EverythingOutlet.com. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for EverythingOutlet.com to process your RMA. An item returned for a replacement may be repaired or replaced at EverythingOutlet.com's discretion, unless otherwise required by law. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item. All items sold through EverythingOutlet.com are subject to our Policy and Agreement. Physically damaged items cannot be returned.
Software Returns-
EverythingOutlet.com will accept returns of unopened software as long as the product is returned within 30 days of the purchase date. The software must be in the original condition and must not be damaged in any way. All returns will incur a 7.5% processing/transaction fee* and any shipping/charges will not be refunded. For your consideration, cancellation of orders must be emailed in within 24 hours of order placement. Otherwise, cancellations will incur a 7.5% processing/transaction *
*Return Fee % Breakdown for Order Totals:
- Order Total= $1-$499 (7.5% Return Processing Fee)
- Order Total= $500-$999 (12.5% Return Processing Fee)
- Order Total= $1000+ (15% Return Processing Fee)
EverythingOutlet.com will not accept returns for Microsoft Windows Operating system software (2000, XP Home, XP Pro). All sales are final. We will only replace defective/damaged discs.
EverythingOutlet.com will not accept returns of software which has been opened unless the software is defective. Defective software will be replaced with the exact same software product. We also will not take the return of OEM software missing Key Codes located on the outside of the shrink wrap. Key Codes are checked on every item before shipment.
EverythingOutlet.com will not accept returns on download or digital software products where customers are provided the licensing information via email to install their products. All sales are final.
EverythingOutlet.com will not accept returns on software licensing or MSDN Universal/Professional/Enterprise. Once software licensing or MSDN Subscriptions are committed to an individual or a company, we are unable to reverse the transaction. MSDN is a timed subscription and not returnable for any reason.
EverythingOutlet.com reserves the right to deny the return of any product we deem tampered with at our discretion.
These return policies are industry standard for all software and media products due to piracy issues.
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Our Shipping Policy
Our shipping starts at a low price of $4.95. Please place orders before 10 AM (PST) for same day shipping. Orders are shipped Monday-Friday (excluding holidays). Any order placed over the weekend (Saturday-Sunday) will be shipped the following business day.
Overnight Shipping Policy- Orders must be placed before 10 AM (PST) for it to be shipped the same day and for expected delivery on the following business day (Holidays, Weekends excluded). We cannot stress the importance of placing your order into our system before the 10 AM (PST) cut-off time. Otherwise, expect to wait an extra day for delivery.
For example: Orders placed before 10AM PST on a Friday will be shipped out the same day and arrive the following business day (Monday). Otherwise, orders placed after 10AM PST on a Friday will be shipped out the following business day, Monday, and arrive to your destination on Tuesday. Please apply this rule for all weekdays and consider before/after 10AM PST cut-off times.
Regarding International shipping, we currently only offer shipping to the USA, Canada, Great Britain, Australia. We are working very hard to expand our international shipping. Please be patient. Thank you!
View our shipping rates
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Our Privacy & Security Policy
Information We Collect
EverythingOutlet.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.
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Registration Information
In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important EverythingOutlet.com services such as automated order status updates via e-mail.
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Order Information
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
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Cookies
We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The EverythingOutlet.com shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, EverythingOutlet.com will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and preferences.
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IP Security
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties. The IP is also used to thwart any hacking or fraudulent activities.
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Sharing of Information
We will NEVER share or sell your information at any time. Your information is safe with EverythingOutlet.com
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Customer Testimonials
The testimonials section of the EverythingOutlet.com website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by EverythingOutlet.com. EverythingOutlet.com reserves the right to post or remove any testimonial at its discretion.
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By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.
Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.
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Children's Policy
EverythingOutlet.com does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use EverythingOutlet.com in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. EverythingOutlet.com is committed to protecting the welfare and privacy of children.
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Resources
Our website contains links or resources to other sites. Please be aware that EverythingOutlet.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.
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Security
EverythingOutlet.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.
 When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. EverythingOutlet.com uses the most advanced form of SSL software available: 256-bit encryption by GeoTrust, which is owned and operated by VeriSign. . To learn more about SSL, follow this link www.geotrust.com.
Access to all of our users' information is restricted. EverythingOutlet.com operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at
or call toll free 1-888-828-4980 to request that your information be deleted from our database.
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Special Offers
Our special offers are sent only to customers who grant EverythingOutlet.com permission to send them such information.
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To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or EverythingOutlet.com news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.
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Correction/Updating/Reviewing Personal Information
Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.
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Choice/Opt-out
For customers who wish to opt-out and stop receiving EverythingOutlet.com special offers and related news, EverythingOutlet.com provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the "permission to send" field when processing their orders. They may also send e-mails to
with a request to be removed. Finally, they may use the link provided in all EverythingOutlet.com communications to automatically unsubscribe.
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Notification of Changes
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
If you have opted out of receiving communications from EverythingOutlet.com, you will still be able to view news of policy changes at www.EverythingOutlet.com. Otherwise, you may e-mail us at
or call us toll free at 1-888-828-4980 to ask our customer service department about changes and updates.
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Address Verification
Address verification is a precautionary measure EverythingOutlet.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard brick & mortar store. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.
If you wish to ship to an address other than your billing address, please contact your issuing bank and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you have provided to verify this information after you've placed an order. Please allow an extra day to verify any alternate ship-to address.
Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply give us a call at 1-888-828-4980 to let us know and we will re-attempt address verification to complete the processing of your order.
Orders with the same billing and shipping address are more likely to ship same-day.
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What is CVV2?
CVV2 / CID is a security measure we require for all transactions. Since a CVV2 / CID number is listed on your credit card, but is not stored anywhere, the only way to know the correct CVV2 / CID number for your credit card is to physically have possession of the card itself. All VISA, MasterCard, American Express and Discover cards made in America in the past 5 years or so have a CVV2 / CID number.
How to find your CVV2 number:
On a Visa, MasterCard or Discover, please turn your card over and look in the signature strip. You will find (either the entire 16-digit string of your card number, OR just the last 4 digits), followed by a space, followed by a 3-digit number. That 3-digit number is your CVV2 number. (See below)
On American Express Cards, the CID number is a 4-digit number that appears above the end of your card number. (See below)
Visa & MasterCard:
This number is printed on your MasterCard & Visa cards in the signature area of the back of the card. (it is the last 3 digits AFTER the credit card number in the signature area of the card). IF YOU CANNOT READ YOUR CVV2 NUMBER, YOU WILL HAVE TO CONTACT THE ISSUING CREDITOR.
American Express:
American Express cards show the CID printed above and to the right of the imprinted card number on the front of the card
Discover:
The security code on a Discover Card is the last 3 digits of signature strip on the back of your card. A Discover card is shown above with the security code highlighted.
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Purchase/Fax Orders
Having trouble ordering from the website? Fax us your order now. Download our simple PDF purchase form and fax it back to us. Credit card purchase orders only.
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Taxes
Your order is tax free if ordered outside of California. Orders shipped within California are subject to 9.75% sales tax.
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Typographical Errors
We reserve the right to refuse service due to any typographical error.
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Academic Products
Academic Retail products are intended for use by educational institutions, students, and faculty. By purchasing academic products from EverythingOutlet.com, you are assuring EverythingOutlet.com that you are qualified to use academic priced products and that you will use them within the guidelines of the End User License Agreement.
Purchasing academic products for use in non-academic environments may provide the copyright holder or manufacturer the opportunity to question your license choice and fine the user.
By purchasing academic software you (the customer) are accepting full responsibility for compliance with End User License Agreements and/or compliance with restrictions placed on academic products.
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