Customer Support- EverythingOutlet.com

30-Day No Haggle, No Hassle Policy
Feel confident when you shop at EverythingOutlet.com. If for any reason that you need to return the product, our "30-Day No Haggle, No Hassle Policy" will cover that. You don't need to give us a reason and we won't bother asking you for one. Just remember that the product must not be opened and must be returned in its original packaging. Any return package claiming the "30-Day No Haggle, No Hassle Policy" must abide by the rules listed below:

1. Package must not be opened
2. Package must be in original sealed condition
3. All Software returns must abide by our 'software returns' policy. (Read More...)

We require all customers to fill out our RMA (Return Merchandise Authorization) form to complete this return transaction.

General Return Policy
Click here to read more about our General Return Policy!
If you received a product that is not functioning properly, we will be happy to replace the exact item at no cost. You are required to fill out our RMA (Return Merchandise Authorization) form and we will gladly pay for all shipping charges to replace the defective product. You will, however, need to pay for any shipping charges to return the defective item to us.

Please email us to receive an RMA number. In the email, please include the following information:

1. First & Last Name
2. Order Number #
3. Item Returning
4. Reason for returning

*Returns may take 2-3 weeks to process
Read more on our General Return Policy

What to include on the RMA return package?
Once you are given a valid RMA number, please write this number out clearly on the outside of the packaging. Any incomplete or unauthorized returns is subject to refusal. All customers are responsible for additional damages or loss during return shipment to EverythingOutlet.com. It is highly recommended all return packages sent to us be insured.

Shopping Tips?
It is always the responsibility of all customers to make sure that their computer system meets all system requirements before making a purchase. EverythingOutlet.com strives to keep our customers informed by providing the most updated description and requirements. We also recommend confirming with the publisher's website for accuracy. We are unable to return any software due to failure of meeting system requirements. Be responsible and read the descriptions. Thank you!

Optional Insurance

What is Serial Key Insurance? (starts at $4.99)
We are able to provide serial key insurance for specific software titles with visible serial key codes. You have the option of purchasing "Serial Key Insurance" for a very low one-time price of $4.99 per item. Products like Microsoft, Adobe, Roxio, etc. come with unique serial key codes to activate and register the product. The chances of losing your serial key and having to reinstall a product is pretty high.

What does "Serial Key Insurance" cover?
1. Lifetime storage & access of your product serial key
2. Serial Key(s) can be retrieved by phone, email, or logging in to your account* (provided you have your order# ready)
3. *Only visible serial keys are insured. We DO NOT and WILL NOT open sealed boxes or packages to retrieve the key.

What happens when insurance is purchased?

1. Serial key is photo copied and physically stored away according to your order #.
2. Serial key is stored digitally into our database system.
3. Serial key is integrated with the shopping cart for quick retrieval online.
4. Serial key can be viewed, accessed, or retrived via phone, email, online.

Order Status

How to check order status?
All customers are able to check the status of their order by logging in via 'My Account'. From there, you can check the status of any order, check order history, tracking, serial key's, etc.

You may track your order now with our TRACK MY ORDER page.

You may also contact us via our customer support email form.

Live Chat

What about live chat?
Feel free to contact a representative during our business hours. (Monday-Friday 10am-4pm PST *excluding holidays)

Click for live help