Frequently Asked Questions- EverythingOutlet.com
General Information:
Q: Why are the prices so great?
Q: Why do you sell Amazon.com products?
Q: Are your products legitimate?
Q: Why is my product back-ordered?
Q: How do I retrieve my login information?
Q: Is this website secure?
Q: Will my information be shared or sold?
Order Information:
Q: My order was placed, now what?
Q: I want to cancel my order?
Q: I want to exchange my order?
Q: I want to return my product?
Q: How long do orders take to arrive?
Q: I want to check on the status of my order?
Q: What is serial key insurance?
Q: Should I purchase serial key insurance?
Payment Information:
Q: What payment methods do you accept?
Q: How long does it take to get my refund?
Q: Is there sales tax?
Shipping Information:
Q: What are your shipping costs?
Q: Is express/overnight shipping available?
Q: What is the cut off time for same day shipping?
Q: Do you ship Internationally?
Q: Is a signature required to receive the packages?
Packaging Information:
Q: What is OEM software?
Q: What types of packaging are available?
Q: Is it legal to sell OEM software?
Q: What does CAL stand for?
Q: What does EULA stand for?
Q: What does COA stand for?
Q: What is Edge-To-Edge Hologram?
General Information
Q: Why are the prices so great?
We keep in close contact with vendors all around the world that purchase in bulk directly from the manufacturer. They pass the savings on to us and in turn we reward our
customers with rock bottom wholesale prices. You get retail products at wholesale prices!
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Q: Why do you sell Amazon.com products?
We are an affiliate of Amazon.com and have access to their inventory all around the U.S. We want our customers to gain access to the thousands of products offered by Amazon.com.
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Q: Are your products legitimate?
Our products are 100% genuine and legitimate. We do NOT and will NOT sell fake, pirated, copied, or bootlegged products.
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Q: Why is my product back-ordered?
Your product is back-ordered because we are currently out of stock on the item. You will be notified via email that an item is back-ordered. Rest assured that we will not
allow your item to be back-ordered for more than 2 Weeks(from the date of order). If it is, we will provide an automatic 50% refund.
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Q: How do I retrieve my login information?
In the Login area, enter your email address > click on the circle that says "Forgot your password?" > and then click the Sign In button. You will automatically be emailed your password. If you've forgotten your email address, please contact us.
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Q: Is this website secure?
Our website is secured with the latest 256-bit encryption technology in all areas of the site that require you to give out any personal information (login, password, address, credit cards, etc.) We advise all customers to use an SSL compliant browser such as Microsoft Internet Explorer or Mozilla Firefox.
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Q: Will my information be shared or sold?
Your information will never be shared or sold to any 3rd party or entity withour your permission. The use of your information is only needed for order processing, status, tracking & email newsletters.
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Payment Information
Q: What payment methods do you accept?
We allow Visa, MasterCard, American Express, Discover, PayPal, Electronic Checks, Wire Transfer
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Q: How long does it take to get my refund?
If you are approved for a refund, it will generally take 3-4 weeks for the refund to process.
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Q: Is there sales tax?
Sales tax is only applied to orders shipping to CA (California, USA)- 9.25% as of April 1, 2009. There is NO sales tax applied to all other states. If you have any questions regarding tax-exemption, please email us at info [AT] everythingoutlet [dot] com.
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Shipping Information
Q: What are your shipping costs?
Shipping prices + handling starts at $4.95
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Q: Is express/overnight shipping available?
Yes, express/overnight shipping is available. Express/Overnight Shipping prices + handling start at $49.95. *IMPORTANT- Overnight orders should be placed before 10 AM (PST) for to be shipped the same day and arrive the following business day. Otherwise, orders placed after 10 AM (PST) will be shipped the following business day.
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Q: What is the cut off time for same day shipping?
Please place all orders before 10 AM (PST).
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Q: Do you ship Internationally?
We currently offer shipping to the following countries:
- USA (Check for prices)
- Canada (Check for prices)
- UK (Great Britain) (Check for prices)
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Q: Is a signature required to receive the packages?
If your total order price exceeds $200.00, we are required to insure the package. It is entirely up to the FedEx or UPS driver to ask for a signature of this value. We are not responsible
for missing or stolen packages. There is a greater chance of theft if nobody is around to retrieve the package.
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Packaging Information
Q: What is OEM software?
OEM packaging, which stands for Original Equipment Manufacturer, is a full version 100% genuine software which comes in either a CD-ROM or DVD-ROM format and includes a manufacturer serial key code for installation. Under the OEM license, the software is usually shipped with a piece of hardware. The packaging is raw(meaning it won't win any design awards) and stripped down to a CD-ROM or DVD-ROM sealed in a paper sleeve or cardboard flat pack and does not include a manual or any technical support from the manufacturer.
Is your copy of Microsoft genuine?
The differences between Microsoft OEM and Full Retail are:
- Microsoft does not provide technical support on their OEM products
- OEM software does not include a paper manual
- OEM software does not come in a Retail Box. OEM cannot be used to upgrade from a previous version (i.e. Windows 98 or Windows 2000). However, you will be able to upgrade OEM to a future release.
- Read more about OEM at Microsofts OEM Site
Many software manufacturers often attempt to scare customers by placing text on the CD that says, for example; "For distribution with a new pc only", "Promotional Copy", "Not for Retail/Resale", or something to that effect, but rest assured it is in fact legal to purchase OEM software. The truth is that the First Sale Doctrine protects our right, as well as yours to sell OEM / CD Only software.
Software companies have attempted to circumvent the first sale doctrine by creating elaborate licensing agreements, in which they claim that the software is not actually yours, but that you only licensed it. Several courts however have found it does in fact meet the criteria of a sale and therefore have upheld the first sale doctrine.
The following is a collection of interesting articles involving US Copyright law, software, and the first sale doctrine, and how they apply to shrink wrap licenses as has been interpreted by US District Court judges:
- David Zamos vs. Microsoft
- US Court says buyers can unbundle EULA-covered software.
- US court ruling nixes software End User License Agreement (EULA) sales restrictions
- Softman v. Adobe: What it Means for the Rest of Us
- Official US Court Decision in 2001 proving First Sale protects secondary software market.
- A real software piracy case.
- Sell your copy of Windows!
- Another article backing up first sale.
- Different case showing how shrink wrap licenses are not binding.
- A pdf noting many cases backing up First Sale rights with oem software.
- The Gripe Line from Infoworld is a great site with many discussions about software, licensing, the Digital Millenium Copyright Act ( DMCA ), and UCITA.
- Novell V. Network Trade Center, a major case involving first sale.
- Why you can't sell what you buy.
- Be careful who you criticize. St of NY v. Network Associates
- Home page of the US Copyright office
- Softman v. Adobe
Q: What types of packaging are available?
Academic Retail- Academic Retail packaging is full version software with a special discount for academic users. The products are fully licensed and will be delivered in factory-sealed retail boxes. You will be able to register the software with the software vendor and receive technical support from the software vendor support programs. Their features are IDENTICAL to their correspondent commercial version products unless explicitly stated in the product description.
Holographic CD + License Key- Holographic CD + License Key packaging comes with the original 100% genuine software CD and its 100% genuine serial key code for installation. These are full version software direct from the manufacturer. The serial key code may act as an activation code if the manufacturer requires activation. This packaging can also contain promotional labeling on the CD (i.e. Volume License, Student Media, Work at Home, Promotional Use), but all of these are 100% genuine and legal to use. This does not come in a box nor does it include a manual. Manuals are found on the software and can be printed any time. If a Microsoft product, the license can be printed from the "EULA" for personal records.
CD Only- CD Only packaging comes with the original 100% genuine software CD and its 100% genuine serial key code for installation. These are full version software direct from the manufacturer. The serial key code may act as an activation code if the manufacturer requires activation.
Download- Download packaging offers the latest software with absolutely no wait. Purchase from our affiliate, receive your confirmation via e-mail, and start downloading the executable file instantly. Have your software in minutes and avoid those shipping charges.
Full Retail- Full Retail packaging is brand new just like the software you purchase at your local retail store (i.e. Best Buy, CompUSA, Circuit City, Wal-Mart). A retail box usually contains the software manual but manufacturers have moved away from traditional printing of manuals and have included a digital manual located in the software. This can be accessed and printed once the CD is inserted. Keep in mind that our retail box packaging may appear in a "DVD Case" as well. We will continue to follow industry standard guidelines for packaging set forth by each respective software manufacturer. This packaging style is subject to change without notice. Technical support is provided.
Full Retail CD- Full Retail CD packaging is everything from a Full Retail packaging(above) minus the box, manual, and other goodies that come with the box. Depending on what was originally in the box, the software may be in a CD sleeve, jewel case, or DVD case. In this case, it would be a CD sleeve. The product serial key is also included if originally given by manufacturer. The manual is located on the CD and can be printed. Technical support is also provided by the manufacturer.
Jewel Case- Jewel Case packaging was manufactured specifically to be sold in a jewel case. No box, no manual. This economical packaging method can also be found at your local retail stores like Best Buy, CompUSA, etc. An electronic manual can be found and printed from the CD. Technical support is also provided by the manufacturer.
OEM- OEM packaging, which stands for Original Equipment Manufacturer, is a full version 100% genuine software which comes in either a CD-ROM or DVD-ROM format and includes a manufacturer serial key code for installation. Under the OEM license, the software is usually shipped with a piece of hardware. The packaging is raw(meaning it won't win any design awards) and stripped down to a CD-ROM or DVD-ROM sealed in a paper sleeve or cardboard flat pack and does not include a manual or any technical support from the manufacturer. [Learn more about what OEM is?]
OEM +COA- OEM +COA packaging only refers to Microsoft OEM software. COA stands for Certificate of Authenticity and is a label that helps identify genuine Microsoft software. According to Microsoft, "A COA is not a software license, it is a visual identifier that assists in determining whether or not the Microsoft software you are running is genuine. However, without it, you will not have a legal license to run Microsoft software. A COA should never be purchased by itself without the software it authenticates." Under the OEM license, the software is usually shipped with a piece of hardware and Microsoft does not supply free technical support or installation support for this (*ideal for advanced computer users, but discounted for all- it's your choice)
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Q: Is it legal to sell OEM software?
Under the First Sale Doctrine, it is our legal right within the guidelines to sell OEM software. Please note that we take software piracy very seriously. We do NOT sell counterfeit software. 
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Q: What does CAL stand for?
CAL stands for "Client Access License". This license grants the right for a computer to have access to the server. A CAL is not a software installation license. For example, with 10 CALs, up to 10 people at a time may have access to the server.
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Q: What does EULA stand for?
EULA stands for "End-User Licensing Agreement." This usually pertains to Microsoft items. Read more about this at Resource 1 or Resource 2
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Q: What does COA stand for?
COA stands for Certificate of Authenticity and is a label that helps identify genuine Microsoft software. According to Microsoft, "A COA is not a software license, it is a visual identifier that assists in determining whether or not the Microsoft software you are running is genuine. However, without it, you will not have a legal license to run Microsoft software. A COA should never be purchased by itself without the software it authenticates."
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Q: My order was placed, now what?
Once your order is placed, our system automatically sends out a confirmation invoice stating what you've ordered. If you did not receive this email, you may want to disable any Spam filter or check your junk box.
If that fails, please contact us and we will provide you with your information. After we receive your order, we will do our best to send your order out ASAP. When confirmed, you will be sent a 2nd email with your tracking information on it.
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Q: I want to cancel my order?
To cancel your order, it is best to contact us ASAP shortly after your place your order. Keep in mind that we ship orders out every day (except weekends and holidays). If your order was shipped, you will have to return it to us.
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Q: I want to exchange my order?
We can only exchange products that are identical.
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Q: I want to return my product?
We offer the 30-Day No Haggle No Hassle return policy. The item must not be opened and must be returned in its original sealed condition. We cannot resell opened items. You can return a defective item for an identical item. Returning an unopened order will result in a restocking & processing fee- view here for rates. If after the 30 days, we do not accept returns. Please fill out our RMA (Return Merchandise Authorization) form to receive an RMA #.
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Q: How long do orders take to arrive?
Orders generally take 5-7 business days depending on your location. If you ordered express/overnight, you should receive it the following business day.
All orders placed before 11 AM on a business day will most likely ship that day, otherwise it will ship the following business day.
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Q: I want to check on the status of my order?
You must create an account before placing an order to check on any order status or order history. We highly recommend all customers to create an account. Keep track of order history, status, tracking, serial keys.
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Q: What is serial key insurance?
In a nutshell, you are buying a piece of mind to know that your serial key is protected and can always be retrieved if it was ever lost. We only offer this plan to products with visible serial keys. We do not open boxes to retrieve keys.
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Q: Should I purchase serial key insurance?
It is up to you. We have many customers purchasing the same product because they somehow lose the serial key. Don't make that mistake.
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Q: What is Edge-To-Edge Hologram?
| The darkened copper transition zone between the copper and silver media design is unique for Microsoft Edge-to-Edge Copper Hologram media. | |||||||
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| Before you buy elsewhere, consider that the software may not come with an Edge-to-Edge Hologram CD. Without this, the product may not be compliant with Microsoft, and you may not receive critical updates. >Click Here For More Info |
